LogInWhat You’ll Take On:
- Manage applications such as Okta Admin, Active Directory/Exchange 365, Google Workspace, Powershell, SCCM/Jamf/AirWatch, Horizon VDI, and Atlassian (Confluence/Jira).
- Promptly and efficiently address critical issues from IT Support teams.
- Ability to Provide high-level technical support to all levels.
- Contribute to support escalation efforts, ensuring the resolution of complex issues.
- Effectively work with multi-functional teams to optimize processes.
- Contribute to project initiatives using tools like Jira.
- Participate in an on-call rota to handle urgent issues outside regular working hours.
- Utilize your deep understanding of principles, theories, and concepts in IT, integrating advanced knowledge from related fields.
- Address diverse and highly complex problems, using superior judgment to select the best methods and techniques.
- Engage with senior internal and external personnel to maximize the application of functional expertise.
- Innovate Solutions: Develop and recommend solutions to tactical business issues, proactively identifying and addressing potential problems.
- Lead with Expertise: Use advanced knowledge to guide your team and drive effective solutions.
- Make decisions with considerable latitude, consulting in collaboration with senior engineers or managers on complex issues and recommending solutions as necessary.
What You Bring
- At least 4 years of experience in a technical role.
- Experience working on Okta Admin, Active Directory/Exchange 365, Google Workspace, Powershell, SCCM/Jamf/AirWatch, Horizon VDI, and Atlassian (Confluence/Jira).
- Extensive experience with OnPrem and SaaS products.
- In-depth knowledge of global support issue types and needs.
- Experience supporting C-Level Executives and resolving critical IT issues.
