Advanced Operations Engineer II

What You’ll Take On:

• Technical Proficiency:

  • Mastery of Okta Admin, Active Directory/Exchange 365, Google Workspace, Powershell, SCCM/Jamf/AirWatch, Horizon VDI, and Atlassian (Confluence/Jira).

  • Deep understanding of organizational systems and products.

• Support and Escalations:

  • Promptly and efficiently address critical issues from IT Support teams.

  • Provide high-level technical support to C-Level Executives.

  • Lead support escalation efforts, ensuring resolution of highly complex issues.

• Collaboration:

  • Effectively work with multi-functional teams to optimize processes.

  • Contribute to project initiatives using tools like Jira.

  • Mentor junior team members and guide them through complex technical issues.

• On-Call Duties:

  • Participate in an on-call rota to handle urgent issues outside regular working hours.

• Apply Comprehensive Knowledge: 

  • Utilize your deep understanding of principles, theories, and concepts in IT, integrating advanced knowledge from related fields.

• Solve Complex Problems: 

  • Address diverse and highly complex problems, using superior judgment to select the best methods and techniques.

• Network and Collaborate: 

  • Engage with senior internal and external personnel to maximize the application of functional expertise.

• Problem Solving:

  • Innovate Solutions: Develop and recommend solutions to tactical business issues, proactively identifying and addressing potential problems.

  • Lead with Expertise: Use advanced knowledge to guide your team and drive effective solutions.

• Decision Making:

  • Exercise Autonomy: Make decisions with considerable latitude, consulting with senior engineers or managers on complex issues and recommending solutions as necessary. 

What You Bring

• At least 6 years of experience in a senior technical role.
• Experience working on Okta Admin, Active Directory/Exchange 365, Google Workspace, Powershell, SCCM/Jamf/AirWatch, Horizon VDI, and Atlassian (Confluence/Jira).
• Extensive experience with OnPrem and SaaS products.
• In-depth knowledge of global support issue types and needs.
• Experience supporting C-Level Executives and resolving critical IT issues.