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Zendesk
Tools
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Zendesk was started in a Copenhagen loft by three friends who used an old kitchen door as a desk. They wanted to bring a bit of zen to the chaotic world of customer support. And they wanted to do it with software that was nice to look at and easy to use. Since then, the company has grown. The software is now built all over the world, by a growing group of talented, charming people. The offices are bigger and we have real desks, but we’ve held on to the spirit with which we began: be genuine, listen to customers, and keep it beautifully simple.
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© Zendisk, 2016

Pricing[/coupon

Zendesk is a customer service platform. It’s designed for companies that want to create customer relationships that are more meaningful, personal, and productive. We start by helping companies provide great support and then mature with self-service and proactive engagement.

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  • Support

An elegant customer service system for dealing with inbound ticket requests from any channel — email, web, social, phone, or chat.

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© Zendisk, 2016

  • Self-Service

An easy way for users to help themselves, quickly find what they need, and minimize their frustration.

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  • Engagement

A feature suite that gives you data and insights to build customer relationships that are more meaningful, personal, and productive.

Zendesk Voice

A phone conversation is a powerful way to solve a problem—even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with Zendesk Voice.

Come as you are

Zendesk Voice is cloud-based call center software seamlessly integrated with Zendesk. As a VoIP system, setup only takes a few minutes—there’s no need to hire additional technicians, retrain agents, or engage new vendors. The only thing a support team needs to get started is an internet connection, a headset, and ears that are ready to listen.

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  • Pick a number, any number

Choose a toll free or local number from over 40 countries or port in an existing number.

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  • Configure easily

Set business hours, establish queues and routing systems, and record customized greetings.

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  • Take calls any way, anywhere

Forward calls to mobile phones or landlines so agents can work remotely or on the go.

Learn more about our setup and customization features.

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Smooth operator

Integrated phone support helps agents engage in more personal and productive conversations with customers. With Zendesk Voice, agents can provide phone support from the same platform they use to manage all other channels, creating one centralized support system.

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Keep in touch

Having the right tools is the key to keeping phone support running smoothly. Zendesk Voice offers flexible IVR, group routing, and real-time queue monitoring to avoid bottlenecks. And with analytics that deliver insight into what’s happening, support teams can continue to provide flexible, powerful support as businesses grow and change.

  • REAL-TIME DASHBOARDS

Zendesk supports real-time decisions with real-time call data. Interactive dashboards crunch team data down to a granular level, including wait time, hold time, and abandoned calls, so managers can adapt in-the-moment to fluctuations in call volume.

  • ROUTING AND IVR

With group routing and Interactive Voice Response, buzzing phone lines won’t get tied up with misrouted calls.

  • RECORDING AND MONITORING

Call recordings make it easy to reference previous calls for troubleshooting and QA. Managers can see agent status and activity and adjust agent availability accordingly.

  • ADVANCED ANALYTICS

With Insights, track and measure the performance of phone support operations and understand how phone support fits into a multi-channel support strategy.

Questions
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