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Horizon Worlds Reportedly Has Too Many Issues & The Team Building It Barely Use It

An internal memo sent by Meta’s VP of Metaverse suggests that Horizon Worlds has too many quality issues and even the team that is developing the app doesn't use it very much.

Meta's social virtual reality app Horizon Worlds, which the company considers its "flagship" metaverse app, apparently suffers from way too many quality issues, and on top of that, even the team that is working on the app almost does not use it.

That's according to an internal memo (via The Verge) that Meta’s VP of Metaverse Vishal Shah sent to Meta's employees. In the memo, he said to the company's workers that the team will be in a "quality lockdown" for the rest of the year to fix the issues before Horizon Worlds will be open for more users.

According to Shah, the current feedback from users as well as creators and playtesters suggests that "the aggregate weight of papercuts, stability issues, and bugs is making it too hard for [the] community to experience the magic of Horizon."

What is more, Shah believes that the key issue in developing the app and creating a better experience is that the people who build it do not use the platform themselves. Shah wrote that this fact was reflected in the company's dogfooding dashboards and expressed his concern regarding this.

"Why don’t we love the product we’ve built so much that we use it all the time? The simple truth is, if we don’t love it, how can we expect our users to love it?" he reportedly wrote.

A follow-up memo sent two weeks after the first one suggests that employees still didn't start using Horizon Worlds as much as the company wanted which is why Meta decided to "hold managers accountable" for having their teams use Horizon at least once a week. 

"Everyone in this organization should make it their mission to fall in love with Horizon Worlds. You can’t do that without using it. Get in there," Shah's new message reads. "Organize times to do it with your colleagues or friends, in both internal builds but also the public build so you can interact with our community."

In the memo, Shah also outlined several specific issues with the app like that Horizon World's "onboarding experience is confusing and frustrating for users" and that the team had to "introduce new users to top-notch worlds that will ensure their first visit is a success."

Meta CEO Mark Zuckerberg recently teased that the team is currently working on "major updates" to Horizon Worlds that will, among others, include improved graphics of virtual avatars.

His announcement was following the internet's reaction to his initial post announcing the launch of the app in France and Spain when he got memeified by the public that mocked the poor graphics of the avatar and the world shown in the image teasing the launch of the app in the two countries.

You can learn more about the memo sent to Meta's employees here. Also, don't forget to join our Reddit page and our Telegram channel, follow us on Instagram and Twitter, where we share breakdowns, the latest news, awesome artworks, and more. 

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