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Ubisoft's UK and US branches have recently experienced a wave of layoffs, resulting in the termination of 60 employees.
As reported by Eurogamer, job cuts occurred in the customer service departments of both the UK and the US, specifically at a Customer Relation Centre (CRC) located in Newcastle, UK, and a similar team situated in Cary, North Carolina in the US.
According to a tweet by a former employee, workers were fired abruptly, without any warning beforehand.
In a statement to Eurogamer, Ubisoft acknowledged the layoffs and attributed them to a necessity to concentrate on areas where the company could make a "substantial impact."
"Ubisoft's Customer Relation Center team is evolving its organization to focus on where we can have a significant impact while remaining steadfast in our commitment to consistently support our players anywhere in the world," a Ubisoft spokesperson said.
The news of job cuts follows a January report in which Ubisoft CEO Yves Guillemot held a company-wide Q&A session to discuss the company restructuring. Guillemot's remarks during the Q&A sparked a strike at Ubisoft's Paris studio.
Over the past few years, the company has encountered numerous difficulties. Ubisoft postponed the Skull & Bones release for the sixth time and scrapped three undisclosed projects. Furthermore, titles such as Mario + Rabbids: Sparks of Hope and Just Dance 2023 failed to meet performance expectations.
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