LogInWe are looking for a Director of Game Services that is an industry expert on managing a premiere live service game utilizing technologies and strategies that focus on the player experience and satisfaction. This role has an operational focus with a deep business reach that affects the outcomes of the Apex Legends franchise at Respawn Entertainment.
What you will do:
- Lead your team through strategic planning, people development, and live services development and delivery milestones
- Work collaboratively as a technical liaison for the Head of Online Services on all major projects within your technical domain
- Become a trusted and effective member of the senior engineering leadership team of Online Services.
- Write and review code across various domains and service tiers of critical importance to achieving the studio's strategic goals
- Design, review, build, deploy, and operate the technical live services that our players rely upon daily
- Collaborate with engineers and staff from various departments demonstrating your competency, capabilities, focus, and sense of ownership for key projects
- Principally or support the writing technical design documents, run books, standard operating procedures, and other forms of documentation that enrich our engineering culture
- Understand and demonstrate your knowledge of business critical production cloud architecture as expressed through presentations, diagrams, and documentation
- 10 years of demonstrable software engineering experience
Ideally, you will have:
- Experience building and operating multi-tiered customer facing applications and services
- Experience with Technical Operations and 24x7 support
- Have worked with OKRs and KPIs and applied them as a measurement of strategic progress
- A deep understanding of process and practices that improve the player and developer experience through automation
- An excellent grasp of business English in both oral and written forms
- An excellent grasp of modern security concepts and their application in code and systems design
- Ability to generate flowchart, sequence, and C4 diagrams
- A programming language polyglot that can objectively reason about when, where, and why to use specific languages, protocols, and patterns focused on quality and time to delivery
- Able to both understand and educate the architecture of business critical production cloud systems find and resolve issues quickly
- Experience with modern source code management systems (Perforce, Git, etc)
- Bachelor's degree in Computer Science or a related field, or equivalent experience.
Other qualities we look for:
- Experience with Security and Anti-Cheat tools and services
- Experience with CDNs and content delivery networks
- Passion for video games and the development process
- Experience with JIRA or equivalent
- Experience with two or more Cloud providers (AWS, Azure, GCP, etc)
- Experience working with development to deployment build pipelines (CICD)
- A champion of psychological safety
