The Training & Development Analyst is responsible for supporting the end users of LAIKA’s technical systems and tools and ensuring adoption and consistent use across the studio.
Job Functions:
- Gather requirements for proposed new technology; conduct “story mapping” sessions with users and create actionable user stories for developers.
- Assist pipeline engineers in new product development designs and workflows.
- Develop and deliver presentations for new product rollouts and significant feature updates for existing products.
- Document workflows and identify training needs for production teams to build expertise in LAIKA’s tools.
- Conduct testing of new tools and verifications on new operating systems and collect feedback from other testers.
- Report and track bugs and system issues to developers and develop communications for users about known issues and/or outages.
- Work with the Technology Engagement & Development Supervisor to create rich, web-based resources for technology adoption including, but not limited to, application guides, tutorials, release notes, change notifications, and newsletters.
- Survey end users to learn about new use patterns or problems using technology and report findings to developers in the form of user stories.
- Support technology engineers by providing front line support to users, verifying bugs, and testing new releases.
Qualifications:
- 3+ years of professional administrative or technical support experience; experience with feature animation or VFX production preferred.
- Experience with technology development, software lifecycle, and engineering terminology.
- Experience with agile software development terms and tools.
- Proficient with MS Office suite and Adobe Creative Suite products.
- Familiar with Mac, Windows, and Linux operating systems.
- Excellent written communication skills; experience with technical writing, a plus.
- Experience with web development and video production, a plus.
