Nintendo of America is hiring a Manager, eShop - Publisher Developer Relations to join the team.
DESCRIPTION OF DUTIES:
- Plans and aligns with leadership on strategic direction of digital operations business.
- Defines and ensures operational best practices to ensure quality customer experience for all digital initiatives.
- Leads the strategy for day-to-day games release operations for Nintendo eShop including tracking, planning, and execution.
- Manages and drives deliverables for content management tools with Nintendo Company Limited (NCL) counterparts and system development teams.
- Communicates across internal and external project team members, stakeholders and NCL.
- Provides overall direction and manages the team to maximize productivity, optimize workflows, and ensure timely releases.
- Establish and manage goals, objectives and metrics for the function and team.
- Develop team members to execute on their line of business independently.
- Develops and drives QA protocols and product release process for all content released in eShop.
- Manages backend and setup processes for product and feature launches.
- Ensures issues are identified, tracked, reported and resolved in timely manner including root cause analysis.
- Ensures the quality of deliverables conforms to Nintendo of America (NOA) standards (legal, tax, finance, etc.).
SUMMARY OF REQUIREMENTS:
- 6 years of digital operations experience.
- 1-2 years of management experience.
- Ability to work with, present to and influence senior leadership.
- Excellent English/Japanese bilingual skills (verbal and written) for bilingual positions.
- Experience with cross-functional teams and strategic planning processes.
- Strong Microsoft Office proficiency, including Excel and PowerPoint.
- Experience with standard analytics tools and packages, such as Google Analytics or Tableau.
- Video Games industry experience a plus.
- Bilingual abilities in Japanese is a plus
- Familiarity with Japanese business practices preferred
- Undergraduate degree in a related field, or equivalent experience.
- PMP certification desired.
